PRIVACY POLICY

Starform Privacy Policy

This Privacy Policy describes:

  • The ways we collect personal data about you and why we do so
  • How we use your personal data, and
  • The choices you have about your personal data.

This Privacy Policy applies to Starform’s games, website(s) and related services, which we here collectively call the Service. We may, from time to time, update this Privacy Policy by posting a new version on starform.co. If we make material changes, we will notify you by posting within the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.

Contact us

If you have questions about data protection, or if you have any requests regarding issues with your personal data, please contact us through in-game customer service.  You can also reach us via privacy@starform.co, but using our in-game support will provide a faster response time from us.

The data we collect

Data you choose to provide us.

  • Contact information (such as name and email address)
  • Player username
  • Profile information (such as profile photo)
  • Your messages to the Service (such as chat logs and player support tickets)
  • Other data you choose to give us (such as data to identify a lost account)

Data we collect automatically.

  • Your IP address and mobile device identifiers (such as MAC address, IMEI, etc.)
  • Data describing your account and game progress
  • General location data
  • Data about your device, such as device name and operating system
  • Browser type and language; data we collect with cookies and similar technologies
  • Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service

Data we collect from our partners.

  • Demographic data (to determine the general location of your IP address)
  • Data from platforms that distribute the games (to verify payment)
  • Data we receive if you link a third party tool with the Service (such as Facebook, WeChat or Google)
  • Data to fight fraud (such as refund abuse in games)
  • Data for advertising and analytics purposes, so we can provide you a better Service

Why do we collect your data

To make the Service work.

To perform the contract, we process data necessary to

  • Create accounts and allow you to play our games and use our Service
  • Verify and confirm payments
  • Send you Service-related communications
  • Operate the Service
  • Provide and deliver products and services you request

To make the Service more suitable for our players.

To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to

  • Update and develop player profiles used within the Service
  • Develop and improve the Service and player experience
  • Customize the way you experience the Service
  • Manage our relationship with you
  • Provide social features as part of the Service
  • Respond to your feedback and questions and provide general player support
  • Send you Service-related information, such as updates, security alerts, and support messages
  • Enable you to communicate with other players using the Service

To show personalized advertisements.

To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to

  • Track the content you access in connection with the Service and your online behavior
  • Deliver, target and improve our advertising and the Service

For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.

To keep the Service safe and fair.

In order to keep the Service safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to use the necessary data to:

  • Analyze and monitor use of the Service and its social features
  • Moderate chats either automatically or manually
  • Take action against fraudulent or misbehaving players

To analyze, profile, and segment.

In all of the above cases and purposes, we may analyze, profile and segment all collected data.

Who can see your data

Apart from Starform, your data can be accessed by others in the following situations:

Other players and users.

Social gameplay is a core component of our games. Other players may, for example, see your profile data, in-game activities and read the messages you have posted.

Partners working for Starform.

Starform in some instances, has engaged partners to perform services for us. These partners process your data only at and according to Starform’s instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

Other companies and public authorities.

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.

We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Advertising and Social Media partners.

The Service includes features from partners, such as social media interaction tools and in-game advertising.

International data transfers

Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.

Your rights and options

Opt-out of marketing emails and other direct marketing.

You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.

Opt-out of targeted advertising.

You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).

Access the personal data we hold about you.

If you request, we will provide you a copy of your personal data in an electronic format.

Your other rights.

You also have the right to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.

We will respond to all requests within a reasonable timeframe.  

Cookies and similar technologies

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.

How do we protect your data

Security Safeguards.

In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.

Data retention.

We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

Age limits

We do not collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services.  If you are under 13, please do not share any data about yourself with us, including your name, address, telephone number, email address or any other personal information.  No one under the age of 13 may provide any personal data.  If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible.  If you believe that we might have any data from or about a child under the age of 13, please contact us.